~Return policy ~
At nutrakart.co.in, customer satisfaction is our top priority. This Return and Refund Policy outlines the terms under which returns, cancellations, and refunds are processed.
1. Returns
We accept returns for eligible products within 7 days of delivery. To qualify for a return:
- The item must be unused, undamaged, and in its original packaging
- Proof of purchase (invoice/order ID) is required
- Certain items (digital products, personal care, customized items) may not be eligible
2. Refunds
Once your return request is received and inspected:
- Approved refunds will be processed within 5–7 business days
- The amount will be credited to the original payment method
- In case of prepaid orders, refunds will be processed via the same payment gateway (e.g., Razorpay)
3. Cancellations
- Orders can be cancelled within 24 hours of placing the order
- Once shipped, orders cannot be cancelled
4. Non-Returnable Items
The following items are not eligible for return/refund:
- Digital/downloadable products
- Opened or used personal care items
- Customized or made-to-order products
5. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Share images/videos as proof
- We will offer a replacement or full refund
6. Shipping Costs
- Return shipping costs may be borne by the customer unless the product is defective
- Original shipping charges are non-refundable
7. Payment Disclaimer
We use secure third-party payment gateways. However:
- All return/refund decisions are handled solely by [nutrakart.co.in]
- Payment processors are not responsible for product returns or disputes
7. Payment Disclaimer
For any return or refund queries, contact us at:
Email: [your email] Phone: [your number] Email: [Info@nutrakart.co.in]
Phone: [+91-9151319415]
